Terms of Service

By using this website or engaging Silver Loon Roofing LLC for any roofing work, you agree to these terms. If you do not agree, do not use the site or our services. These terms apply to residents and property owners in the Minnesota service areas we cover.

These terms are a general description of how we operate. They do not replace the signed project contract you will receive before any work begins. Where a signed contract addresses the same subject as these terms, the signed contract governs.

All estimates and bids provided by Silver Loon Roofing LLC— whether delivered verbally, by email, or through this website's estimator tool — are non-binding until a written project contract is signed by both parties.

• Quote validity: written quotes are valid for 30 calendar days from the date issued, unless a different period is noted on the quote. Material price changes from our suppliers after the 30-day window may result in revised pricing before contract signing.
• Scope changes: the original estimate is based on visible conditions at the time of inspection. If installation reveals concealed conditions — rotten decking, structural damage, failed sheathing, or code-deficient existing work — we stop work and contact you before continuing. A written change order is required for any work outside the original scope. We do not proceed with change-order work without your explicit approval.
• Permit fees: building permit fees are included in our standard estimate. If your jurisdiction charges fees above what we have estimated — due to scope size, material type, or local rate increases — we will notify you before submitting the permit application.

Silver Loon Roofing LLC regularly works with homeowners who are filing insurance claims for storm, hail, or wind damage. We help document damage, provide written assessments, and coordinate with adjusters. When performing insurance-claim work, we operate under Minnesota law — specifically Minnesota Statute §325E.66, the Storm Damage Contractor Law.

We provide honest damage assessments. Our written reports reflect what our inspectors actually observed. We do not inflate damage descriptions to increase claim payouts.

Silver Loon Roofing LLC provides the following warranties on residential roofing work:

• Workmanship warranty: we provide a 10-year workmanship warranty on full roof replacements, covering defects in installation — improper flashing, missed penetrations, failed seams — that result in water infiltration attributable to our work. Partial repairs carry a 2-year workmanship warranty on the specific repaired area. Warranty terms are stated in writing on your project contract; the contract term governs if it differs from this page.
• Manufacturer material warranties:material warranties pass through directly to you from the manufacturer. GAF Timberline HDZ shingles carry GAF's Golden Pledge warranty when installed by a certified contractor (we are pursuing GAF Master Elite certification — see our About page for current status). Standing seam metal panels carry the substrate and finish warranty from the manufacturer. Slate and cedar shake carry the supplier's stated warranty. We register your manufacturer warranty at project completion and provide you with the documentation.
• Warranty exclusions: workmanship and manufacturer warranties do not cover damage caused by acts of God (hail, wind events exceeding design load, ice dams caused by inadequate attic ventilation that was disclosed but not addressed), misuse, improper maintenance, modifications made by third parties after our installation, or pre-existing structural deficiencies not disclosed at time of contract signing.

To make a warranty claim, contact us in writing at legal@silverloonroofing.com or by certified mail to our address below. We will schedule an inspection within 10 business days of receiving a written warranty claim.

To the maximum extent permitted by Minnesota law, Silver Loon Roofing LLC's total liability to you for any claim arising out of or related to services performed under a project contract is limited to the total amount paid under that specific contract.

We are not liable for consequential, incidental, or indirect damages beyond the contracted amount. Examples of excluded consequential damages include: loss of use of the property during repair, interior property damage caused by pre-existing roof conditions or undisclosed water infiltration, or business income loss.

Nothing in this section limits liability for personal injury caused by our negligence, or for fraud, or for any other liability that Minnesota law does not permit to be excluded by contract.

You agree to hold harmless and indemnify Silver Loon Roofing LLC and its subcontractors from claims, damages, and costs arising out of:

• Pre-existing structural or water damage conditions that were not disclosed at the time of contract signing and that affect the performance of our work.
• Modifications to our installation made by you or any third party without our written consent, where those modifications contribute to a failure or damage claim.
• Inaccurate information you provide at the time of estimate or contracting — including incorrect square footage, incorrect disclosure of prior repairs, or failure to disclose active litigation involving the property.

This indemnification provision does not shift liability for our own negligence or defective workmanship to you. It applies specifically to conditions and acts outside our control that were not disclosed.

All content on silverloonroofing.com — text, photography, graphics, illustrations, and code — is owned by Silver Loon Roofing LLC or its licensors and is protected by United States copyright law. You may not reproduce, republish, or distribute site content without written permission.

Project photography: we photograph projects for quality control and documentation. Unless you opt out in writing at the time of contract signing, we reserve the right to use before-and-after project photos in our portfolio, on social media, and in marketing materials. Photos are used to show roofing work — we do not photograph homeowners, personal belongings, or interior spaces without explicit consent. To opt out of photo use, note this in writing on your project contract.

We would rather resolve a problem directly than through lawyers. Here is the process we follow if a dispute arises:

1. Step 1 — Informal negotiation (30 days). Contact us in writing at legal@silverloonroofing.com describing the issue. We will respond within 5 business days. Both parties will make a good-faith effort to resolve the dispute within 30 calendar days of written notice.
2. Step 2 — Mediation. If informal negotiation does not resolve the dispute within 30 days, both parties agree to attempt mediation through a mutually agreed mediator before initiating litigation. Mediation costs are shared equally unless the parties agree otherwise.
3. Step 3 — Litigation. If mediation fails or is waived by mutual agreement, either party may pursue litigation. These terms and all project contracts are governed by the laws of the State of Minnesota. Venue for any litigation is Mille Lacs County District Court (our county of operation) or Hennepin County District Court (the largest county in our metro service area), at the election of the party initiating the action.

We may update these terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes apply prospectively — the terms in effect at the time you signed a project contract govern that project. Continued use of the site after a terms update constitutes acceptance of the revised terms for future engagements.

For material changes that affect existing customers, we will send notice by email where we have a contact address on file.

For questions about these terms, warranty claims, or any legal matter: